JB LIFTS LTD

At JB Lifts, we are committed to delivering safe, high-quality lift installation services while operating responsibly, ethically, and transparently. The following policies outline how we conduct our business and protect our clients, employees, and partners.

1. Health & Safety Policy

We are committed to maintaining the highest standards of health and safety in all our operations.

We comply with all applicable health and safety legislation and industry standards

We carry out risk assessments before and during all lift installation works

Our engineers are trained, competent, and appropriately qualified

We provide suitable personal protective equipment (PPE)

We work closely with clients and site managers to ensure a safe working environment

Safety is a shared responsibility, and we expect cooperation from clients and third parties on site.

2. Quality Policy

Our objective is to deliver reliable, compliant, and high-performing lift installations.

All work is carried out by trained professionals

We use quality-approved materials and components

Installations are tested and commissioned in accordance with applicable standards

We continuously review and improve our processes to maintain high service levels

Client satisfaction and long-term performance are central to our quality commitment.

3. Environmental Policy

We recognise our responsibility to minimise the environmental impact of our activities.

We aim to reduce waste and recycle materials where possible

We dispose of hazardous materials responsibly

We work with suppliers who demonstrate environmental responsibility

We promote energy-efficient lift solutions where appropriate

We are committed to continual improvement in environmental performance.

4. Equality & Diversity Policy

We’re is committed to equality, diversity, and inclusion.

We do not tolerate discrimination, harassment, or victimisation

Employment decisions are based on merit, qualifications, and experience

We promote a respectful and inclusive working environment

This policy applies to employees, subcontractors, and clients.

5. Data Protection & Privacy Policy

We are committed to protecting your personal data and privacy.

5.1 Information We Collect

We may collect and process:

Contact details (name, address, email, phone number)

Business and billing information

Project-related technical information

5.2 How We Use Your Data

We use personal data to:

• Provide quotations and services

• Manage contracts and invoicing

• Communicate regarding projects and support

• Comply with legal and regulatory obligations

5.3 Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

5.4 Data Sharing

We do not sell personal data. Information may be shared with trusted third parties only where necessary to deliver our services or comply with legal requirements.

5.5 Data Retention

Personal data is retained only for as long as necessary for legal, contractual, or business purposes.

5.6 Your Rights

You have the right to request access, correction, or deletion of your personal data, subject to applicable law.

6. Complaints Policy

We aim to provide a high standard of service at all times. If you are dissatisfied:

Please contact us in writing with full details of your concern

We will acknowledge your complaint and investigate promptly

We will respond with our findings and proposed resolution

Our goal is to resolve complaints fairly and efficiently.

7. Ethical & Professional Conduct

We operate with honesty, integrity, and professionalism.

We comply with all applicable laws and regulations

We avoid conflicts of interest

We treat clients, suppliers, and employees fairly

We do not tolerate bribery or unethical conduct

8. Policy Review

These policies are reviewed regularly to ensure continued compliance with legal requirements and best practices.